Home 9 Terms & Conditions

Terms & Conditions

Please find our website and business terms and conditions outlined below.


  • Information About Us
      1. Who we are: The Black Box Approach Limited is a company registered in England and Wales. Our company registration number is 13122512 and our registered office is at 40 Bowling Green Lane, London, United Kingdom, EC1R 0NE.
  • Contact Us
      1. How to contact us: You can contact us by telephone on 0330 133 3733 or in writing at christo@theblackboxapproach.com
      2. How we may contact you: If we have to contact you, we will do so by telephone or by writing to the number or email address you provided during your booking. We may from time to time contact you using alternative communication channels, which may include social media, web chat or SMS.
      3. “Writing” includes emails: When we use the words “writing” or “written” in these terms, this includes emails.
  • These terms
      1. What these terms cover: These terms and conditions cover all content on our site theblackboxapproach.com and all training services provided under the trading name The Black Box Approach.
      2. Why you should read them: These terms tell you who we are, how we will provide services to you. They also highlight how you and we may make changes to or end a contract.
      3. Right to Change: The company reserves the right to change or alter this document at any time without prior notice.
  • Definitions and Interpretation
      1. In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings: “Content” means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site (theblackboxapproach.com); and “We/Us/Our” refers to The Black Box Approach Limited and the products or services it offers.
  • Access to Our Site
      1. Access to Our Site is free of charge.
      2. It is your responsibility to make any and all arrangements necessary in order to access Our Site.
      3. Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
  • Intellectual Property Rights
      1. All content included on Our Site the copyright and other intellectual property rights subsisting in that content, unless specifically labelled otherwise, belongs to or has been licensed by us. All content is protected by applicable United Kingdom and international intellectual property laws and treaties.
      2. Subject to sub-Clauses 6.3 and 6.6 you may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site unless given express written permission to do so by Us.
      3. You may:
        1. Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app);
        2. Download Our Site (or any part of it) for caching;
        3. rint pages from Our Site;
        4. Download extracts from pages on Our Site; and
        5. Save pages from Our Site for later and/or offline viewing.
      4. Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.
      5. You may not use any content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from us (or our licensors, as appropriate) to do so. This does not prohibit the normal access, viewing and use of Our Site for general information purposes whether by business users or consumers.
      6. Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.
  • Links to Our Site
      1. You may link to Our Site provided that:
        1. You do so in a fair and legal manner;
        2. You do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;
        3. You do not use any logos or trademarks displayed on Our Site without Our express written permission; and
        4. You do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.
      2. You may not link to any page other than the homepage of Our Site: www.theblackboxappoach.com. Deep-linking to other pages requires Our express written permission.
      3. Framing or embedding of Our Site on other websites is not permitted without Our express written permission. Please contact us at christo@theblackboxapproach.com for further information.
      4. You may not link to Our Site from any other site if the main content of which contains material that:
        1. is obscene, indecent, deliberately offensive, hateful or otherwise inflammatory;
        2. promotes violence;
        3. promotes or assists in any form of unlawful activity;
        4. discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;
        5. is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
        6. is calculated or is otherwise likely to deceive another person;
        7. is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;
        8. misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 7.4);
        9. implies any form of affiliation with us where none exists;
        10. infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trademarks and database rights) of any other party; or
        11. is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
  • Links to Other Sites
      1. Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third-party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.
  • Disclaimers
      1. Nothing on Our Site constitutes advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be sought before taking any action relating to any treatments, programmes of activities.
      2. Insofar as is permitted by law, we make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.
      3. We make reasonable efforts to ensure that the content on Our Site is complete, accurate, and up to date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the content is complete, accurate, or up to date.
      4. No part of Our Site is intended to constitute a contractual offer capable of acceptance. The details of goods or services provided on Our Site are provided for general information purposes only.
      5. We make reasonable efforts to ensure that any and all pricing information shown on Our Site is correct at the time of going online. We reserve the right to change prices at any time and may add or remove special offers and promotions from time to time. All pricing information is reviewed and updated regularly.
      6. Whilst every reasonable effort has been made to ensure that all representations and descriptions of goods or services available from Us correspond to the actual goods or services available, variations or errors may occur.
      7. We make no representation, warranty, or guarantee that goods or services shown on Our Site will be available from Us. Please contact Us if you wish to enquire as to the availability of any goods or services.
  • Our Liability
      1. To the fullest extent permissible by law, we accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any content included on Our Site.
      2. To the fullest extent permissible by law, we exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any content included on Our Site.
      3. If you are a business user, we accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
      4. We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware. We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any content from it) or any other site referred to on Our Site.
      5. We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
      6. Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
  • Viruses, Malware and Security
      1. We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.
      2. You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.
      3. You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
      4. You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
      5. You must not attack Our Site by means of a denial-of-service attack, a distributed denial of service attack, or by any other means.
      6. By breaching the provisions of sub-Clauses 11.3 to 11.5 you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and we will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.
  • Acceptable Usage Policy
      1. You may only use Our Site in a manner that is lawful. Specifically:
        1. you must ensure that you comply fully with any and all local, national or international laws and/or regulations;
        2. you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;
        3. you must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
        4. you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.
      2. We reserve the right to suspend or terminate your access to Our Site if you materially breach the provisions of this Clause 12 or any of the other provisions of these Terms and Conditions. Specifically, we may take one or more of the following actions:
        1. suspend, whether temporarily or permanently, your right to access Our Site;
        2. issue you with a written warning;
        3. take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
        4. take further legal action against you as appropriate;
        5. disclose such information to law enforcement authorities as required or as we deem reasonably necessary; and/or
        6. any other actions which we deem reasonably appropriate (and lawful).
      3. We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that we may take in response to breaches of these Terms and Conditions.
  • Privacy and Cookies
      1. Use of Our Site is also governed by Our Privacy Policies, available from theblackboxapproach.com. These policies are incorporated into these Terms and Conditions by this reference.
  • Changes to these Terms and Conditions
      1. We may alter these Terms and Conditions at any time. Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented. You are therefore advised to check this page from time to time.
      2. In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
  • Communications from Us
      1. If We have your contact details, we may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes and changes to these Terms and Conditions.
      2. We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time. Any and all marketing emails sent by Us include an unsubscribe link. If you opt out of receiving emails from Us at any time, it may take up to 10 business days for your new preferences to take effect.
      3. For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us via theblackboxapproach.com
  • Data Protection
      1. Any and all personal information that we may collect will be collected, used and held in accordance with the provisions of the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); a We may use your personal information to:
      2. Reply to any communications you send to Us;
        1. Send you important notices, as detailed in Clause 15
        2. Please see our privacy policy for more information theblackboxapproach.com/privacy
        3. We will not pass on your personal information to any third parties.
  • Law and Jurisdiction
    1. These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
    2. If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
    3. If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Training Services

  • Booking a Course
      1. How we will accept your booking: All telephone and email bookings are provisional. A booking will only be confirmed when payment has been received.
      2. If we cannot accept your booking: If we are unable to accept your booking, we will inform you of this and will not charge you for the training course. This might be because the training course is fully booked, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the training course.
      3. Your responsibility to book the correct training course: You acknowledge that you are responsible for the selection of the training course.
  • Our Rights to Make Changes
      1. Changes to the training courses: We reserve the right to make changes to training courses at our discretion. This may be done to:
        1. reflect changes in relevant laws and regulatory requirements; and
        2. implement technical adjustments and improvements.
  • Price and Payment
      1. Where to find the price for the training course: The price of the training course (which is shown excluding and including VAT) will be the price indicated on the booking pages when you made your booking. We take reasonable care to ensure that the price of the training course advised to you is correct. However please see clause 20.2 for what happens if we discover an error in the price of the training course you book.
      2. What happens if we got the price wrong: It is always possible that, despite our best efforts, some of the training courses we provide may be incorrectly priced. Where the training course’s correct price at your booking date is less than our stated price at your booking date, we will refund the difference. If the training course’s correct price at your booking date is higher than the price stated to you, we will contact you for your instructions. If we accept and process your training course booking where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.
      3. When you must pay and how you must pay: We accept payment various payment methods through our website. You must pay the full price of the training course when booking through our website.
      4. Our right of set-off if you are a business customer: If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law). If you require an invoice in order to make payment, you must provide us with a valid purchase order number and the invoice will be payable within 30 days from the date of the invoice.
  • Providing the Training Course
      1. Suitability for the training course: Please note it is your responsibility to ensure that you or any individuals you book on the training course are free from any condition which would affect your or their capability to undertake the chosen training course, and that you or they have the aptitude to cope with an intensive course of study. We welcome students with disabilities, but it remains their employer’s responsibility to ensure that they are appropriately supported in their workplace. We would welcome in advance, for setup purposes, notification of any assistance that a student is likely to need during the running of the course.
      2. Delegates need a basic command of English (defined as Level 2). Whilst we are often able to provide support to people who for example do not have English as a first language, our ability to do so is limited by the time available and the number of people who require assistance, although we may be able to make special arrangements if requested in advance. Please contact us if you need any guidance.
      3. Training course information: During the booking process we will let you know when and where the training course will be taking place. We will provide joining instructions for the courses.
      4. We are not responsible for delays outside our control: If the training course is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay, we will use reasonable endeavours to book you onto an equivalent training course.
      5. What will happen if you do not give required information to us: We will need certain information from you so that we can supply the training course to you, for example, delegate name. If so, this will have been stated in the description of the training course on our website. We will contact you to ask for this information. Additionally, you must provide the following information: details of any assistance that you or an individual you have booked onto a training course is likely to need during the running of a course.
      6. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for complications on the day of the training course if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.
      7. Resupplying a training course: If we decide in our sole discretion that a participant has not achieved the learning outcomes of the training course and/or the assessment standard, then we shall inform the participant and we reserve the right to charge for any further training or coaching over and above that provided on the training course.
  • Removal from the Training Course
      1. We reserve the right to refuse to allow you, or any person booked by you, to participate, or continue to participate, in the training course if you:
        1. have not paid in full prior to the start date of the course
        2. give cause for concern that your continued participation may cause offence or injury to yourself or other participants;
        3. do not arrive in time for the training course or any part of it;
        4. are deemed by us (acting reasonably) to behave inappropriately;
        5. are, in our reasonable opinion, under the influence of drugs and/or alcohol;
        6. are not dressed appropriately throughout the course;
        7. do not maintain appropriate personal hygiene.
        8. do not meet the minimum age requirement for the training course.
        9. your removal from the training course will entitle us to end the contract.
        10. your removal from the training course will not entitle you to any refund.
  • Cancellation & Refunds:
      1. How to cancel: If you wish to cancel or make changes to your place on a course please contact us by telephone on 0330 133 3733 or in writing to info@theblackboxapproach.com. However, you may be subject to the conditions stated in clause 23.2.
      2. Cancellation of course by client: the following conditions apply:
        1. more than 14 days’ notice – Full refund or transfer to another date
        2. less than 14 days’ notice – No refund, no transfer
        3. Non-attendance for any reason – No refund, no transfer
        4. late arrival resulting in failure to attend – No refund, no transfer
      3. Non-attendance for any reason: If you do not attend the course on the date that you booked you will not receive a refund and your place will not be transferred to another course date.
      4. Failed candidate – Assessment criteria not met: All courses are assessed. In order to gain the qualification candidates must meet the required assessment criteria. Full and active participation on the course is required to create the necessary continual assessment opportunities.
        If a candidate fails to meet the required assessment criteria, they will not be awarded the qualification certificate. In all such cases the full course fee remains payable and no refund will be issued.
      5. Failed candidate – Late arrival or insufficient contact time (e.g. leaving early): Course may have a mandatory contact time requirements. Late arrivals will be turned away from the course and prolonged absences during the course or from any session or leaving the course early will mean that the candidate will not receive the qualification certificate for which they have joined the course. In all such cases the full course fee remains payable and no refund will be issued.
      6. Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013): If you are a consumer then for most products and/or services bought online you have a legal right to change your mind within 14 days and receive a refund. However, if the training course takes place during the cooling-off period and you take part in the training course you cannot change your mind, even if the cooling-off period is still running.
  • Cancellation by The Black Box Approach Limited.
      1. Our right to cancel: We reserve the right to cancel or reschedule a course at any time. In the unlikely event that a course needs to be cancelled at short notice due to unforeseen circumstances we will make every attempt to contact the attendee using the details given on their booking form. A full refund will be given.
      2. We may end the contract if you break it: We may end the contract for a training course at any time to you if (for example):
      3. we remove you, or any person booked by you, from the training course due to one of the reasons listed in clause 22;
      4. you do not make any payment to us when it is due;
      5. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the training course; or
      6. a participant arrives late for a course or is absent from any session, we reserve the right to refuse to accept the participant for training, if we decide in our sole discretion that the participant will gain insufficient knowledge or skill in the time remaining.
  • Special Needs
      1. Contact us: If a candidate requires any reasonable adjustments in order to aid them during the course, please contact us in writing or by telephone. Please notify us a minimum of 10 working days before the course start date.
      2. Request: Requests for reasonable assessment adjustments by individuals with unique needs will be taken by Us and submitted to the awarding organisation where nessassery. We must be notified of candidates with unique needs a minimum of 10 working days before the course start date.
  • Age
      1. Attendees must be over 18yrs old to attend our courses. If an attendee is under 18 years old, they must be accompanied by a parent, guardian or responsible adult. Or, following a discussion, explicit consent must be given by a parent or guardian for them to attend alone. Furthermore, accredited course maybe subject to other age requirements set out by the accrediting body.
  • Certificates
      1. All certificate will be sent to candidates upon successful and satisfactory completion of the course. However, we reserve the right to withhold certificates if:
      2. full payment for the course has not been received.
      3. the candidate did not meet the course criteria.
      4. the candidate’s performance was not satisfactory.
  • Insurance
      1. Public Liability and Professional Indemnity Insurance is held by The Black Box Approach Limited. Copies can be made available upon request.
    1. Disclaimer
      1. We should not be liable for any loss, damage, expense, injury or delay of any kind to the client, employee of the client or any third party by any act, default or omission of any kind however caused except so far as such liability cannot be excluded by law.
  • Client Responsibilities
      1. Individual responsibilities: Clients are responsible for maintaining acceptable levels of behaviour. Unacceptable behaviour may lead to offenders being asked to leave. No refund is given for candidates who do not complete the course. The client will be asked to pay for any malicious damage.
      2. Courses delivered at client’s venue: The venue must be safe and suitable for the delivery of an intensive training course. If our trainer finds the venue to be unsafe or become unsafe, they have the right to cancel the course at any time. No refund will be given.
      3. Accommodation provided by client: Where accommodation is provided, if the accommodation is found to be unsuitable for a quiet, safe night’s sleep before delivering an intensive training course our professional trainers have the right to find alternative accommodation and The Black Box Approach will invoice for the additional amount. If you are in any doubt, please contact us for advice.
  • Photography:
    1. We may seek to use photos of students for our website or publicity purposes. Please advise us if you would prefer not to be involved in this.